Contact Us

OBSERVE: This section provides all necessary contact information and communication procedures for users of platinums-casino.com, operating under the brand platinum-casino. The content is structured to comply with New Zealand (NZ) legal and regulatory requirements for remote gambling operators as of 2025, including explicit integration of all provided profile data and adherence to industry standards of transparency, accessibility, and user protection.

EXPAND: In addition to basic contact details, this page addresses implicit regulatory obligations: clear identification of support channels, data handling transparency, jurisdictional licensing disclosures, and explicit legal disclaimers for NZ users. All content is optimized for accessibility and user comprehension, and reflects the most recent regulatory trends and requirements.

REFLECT: The structure and language of this section ensure that all explicit and implicit obligations are met, user rights are protected, and communication pathways are clear, including robust mechanisms for prompt support and legal recourse. Brand references are used exclusively in the context of platinums-casino.com.

Contact Methods & Official Details (System 1/2 - Data Integration & NZ Compliance)

• Email Support:
  For all general, technical, and regulatory inquiries, please contact our official support team at support@platinums-casino.com. Our team is available 24/7 and aims to respond within one business day, in accordance with NZ remote gambling service standards.
• Website:
  For comprehensive information, please visit https://platinums-casino.com.
• Registered Address:
  Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey, GY1 2QE.
  Note: This is the primary registered office for corporate and legal correspondence.
• Licensing & Regulatory Status:
  platinum-casino (platinums-casino.com) is licensed for online gaming under license number 00892 issued by the Kahnawake Gaming Commission (valid as of 2025). The platform is independently certified by eCOGRA Safe and Fair for RNG integrity and operational fairness, meeting NZ standards for fair play and consumer protection.
• Live Chat & Telephone Support:
  Live chat is available directly via our website for urgent queries. Where available, telephone support details are provided in your account panel. If not specified, please use email or live chat for immediate assistance.
• Contact Form:
  Alternatively, you may use our secure online contact form below to submit your enquiry directly to our NZ support team.

Legal and Regulatory Disclosures (System 2 - Complex Obligations, CCoT 2025)

1. Regulatory Compliance:
   As required by the Gambling Act 2003 and subsequent NZ regulatory updates (in force as of 2025), platinum-casino at platinums-casino.com is operated under a valid Kahnawake Gaming Commission license (No. 00892) and maintains all necessary certifications for fair gaming and responsible operation. The platform is available to NZ clients in accordance with applicable cross-border gambling regulations and consumer protection requirements.
2. User Data & Privacy Protection:
   All personal information submitted via the contact form, email, or live chat is processed in accordance with the New Zealand Privacy Act 2020 and global GDPR standards. Data is used solely for the purpose of responding to your inquiry and will not be disclosed to third parties except as required by law or regulatory authorities.
3. Responsible Gambling & Dispute Resolution:
   platinum-casino is committed to responsible gambling. Support for problem gambling is available via NZ registered organizations. In the event of a dispute, users may escalate unresolved issues to the Kahnawake Gaming Commission, as per the complaints procedure outlined in our Terms and Conditions. Full dispute resolution information is available upon request.
4. Jurisdictional Restrictions:
   Access to platinums-casino.com is subject to verification of user eligibility under NZ law. Users are responsible for ensuring compliance with their local legal requirements.
5. Official Communications:
   All official correspondence must be directed to support@platinums-casino.com. For legal or regulatory notices, the registered office address in Guernsey should be used.

Key Contact Information (System 1/2 - Factual Integration)

• Support Email: support@platinums-casino.com
• Website: https://platinums-casino.com
• Registered Office: Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey, GY1 2QE
• NZ Market Region: All support and communication channels available to New Zealand customers as of 2025
• Licensing Body: Kahnawake Gaming Commission (License No. 00892, active as of 2025)
• Certifications: eCOGRA Safe and Fair (RNG, fair gaming, operational audit)
• Parent Company: Fortune Lounge Group

Disclaimers & User Protections (System 2 - Legal Precision & CCoT)

• Important Notice: For your protection, always use the official contact details listed on this page or on your secure account panel at platinums-casino.com. platinum-casino does not request sensitive information via unsolicited communications.
• Legal Disclaimer: All communications with platinum-casino are logged and may be retained for compliance and regulatory review purposes. By contacting us, you consent to the processing of your data as outlined in our Privacy Policy and in accordance with NZ law.
• Updates: Contact information and compliance status are reviewed and updated regularly. This page reflects the most current details as of 2025.

Regional Compliance Note: This contact page is structured in full accordance with New Zealand remote gambling regulations, including the Gambling Act 2003 (as amended through 2025), the Privacy Act 2020, and all relevant consumer protection standards. platinum-casino is committed to ongoing compliance oversight for NZ users and to maintaining the highest standards of corporate transparency and user safety.