Privacy Policy

This privacy policy explains how personal information is collected, used, and protected by platinums-casino.com ("platinum-casino") for all players and website visitors who access the platform from New Zealand. It sets out your rights and how you can exercise them. This policy is effective as of 6 November 2025.

Who We Are

OBSERVE: Platinum-casino is operated by Fortune Lounge Group, with its principal office at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey, GY1 2QE. The site operates exclusively via platinums-casino.com for the New Zealand market and is licensed under Kahnawake Gaming Commission (License No. 00892, valid as of 2025).
EXPAND: For data protection queries, the designated Data Protection Officer (DPO) can be reached at support@platinums-casino.com.
REFLECT: All personal data processing activities are overseen by the DPO to ensure compliance with NZ privacy laws and the highest industry standards.

Operator: Fortune Lounge Group (trading as platinum-casino on platinums-casino.com)
Legal Address: Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey, GY1 2QE
Registration/Licensing: Kahnawake Gaming Commission, License No. 00892 (active, 2025)
Contact - Data Protection Officer: support@platinums-casino.com

What Personal Data We Collect

OBSERVE: The following categories of personal and technical data are collected when you use platinums-casino.com.
EXPAND: Collection covers direct interactions (registration, gameplay, payments) and indirect means (cookies, analytics).
REFLECT: Data is retained only as necessary for the stated purposes and in line with NZ legal requirements.

Personal Data: Full name, date of birth, email address, phone number, postal address, identity documents (for KYC/AML compliance).
Account Data: Username, account credentials, account activity logs.
Technical Data: IP address, device/browser information, operating system, access logs, and usage data.
Payment Data: Credit/debit card details, e-wallet information, bank account data, transaction history.
Behavioral Data: Betting and game history, site navigation patterns, interaction logs, clickstream data.
Cookies & Tracking Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies.

Legal Basis for Processing

OBSERVE: All personal data processing is grounded in NZ privacy law and international industry standards.
EXPAND: Processing is based on a combination of user consent, contractual necessity, legal obligations, and legitimate interests.
REFLECT: Each processing activity is justified under one or more legal bases, ensuring transparency and accountability.

User Consent: Data processed for marketing, cookies, and certain analytics is based on your explicit consent, which can be withdrawn at any time.
Contract Fulfillment: Processing necessary to provide services, such as account management, payments, and player support.
Legal Obligations: Compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), and regulatory reporting as required by law.
Legitimate Interests: Fraud prevention, security monitoring, service improvement (provided such processing does not override your fundamental rights).

Purpose of Processing

OBSERVE: Data is processed only for the purposes stated herein.
EXPAND: Each purpose is mapped to explicit operational and legal requirements.
REFLECT: Data is never sold or used for unrelated secondary purposes.

Service Delivery: To create and manage your account, enable gameplay, process payments, and provide customer support.
Compliance: To fulfil KYC/AML checks and regulatory reporting obligations.
Marketing: To send you promotional communications where you have provided consent.
Analytics & Improvement: To analyze site usage, improve functionality, and personalize user experience.
Fraud & Security: To detect and prevent fraudulent activity and ensure the security of our platform and users.

Disclosure & Sharing

OBSERVE: Personal data may be shared only with parties essential to service provision and legal compliance.
EXPAND: Disclosure is limited and always subject to strict contractual and legal safeguards.
REFLECT: No data is shared for unrelated third-party purposes without explicit user consent.

Payment Partners: Securely shared with payment processors and financial institutions for transaction processing.
Service Providers: Third-party IT, analytics, and support providers bound by confidentiality and data protection agreements.
Regulatory Authorities: Provided to gaming regulators and legal authorities (such as Kahnawake Gaming Commission) as required by law.
Affiliates: Shared only as necessary for affiliate program management, subject to data minimization principles.
Advertising Networks: Data may be shared with advertising partners only with your explicit consent for targeted marketing.

International Transfers

OBSERVE: As platinum-casino operates globally, some data may be transferred outside New Zealand, including to Guernsey and Canada.
EXPAND: All transfers adhere to strict data protection standards and international safeguards.
REFLECT: Adequate protection measures are implemented for cross-border data transfers.

Transfer Destinations: Data may be processed in Guernsey (corporate headquarters), Canada (regulatory jurisdiction), and other jurisdictions as required for service provision.
Protection Mechanisms: All transfers are conducted using Standard Contractual Clauses (SCCs), binding corporate rules, or equivalent legal mechanisms ensuring adequate protection.
Third-Party Compliance: All service providers involved in cross-border processing are contractually bound to provide data protection standards equivalent to NZ law.

Regional Compliance Note: NZ privacy laws recognize adequacy of certain jurisdictions, but additional contractual safeguards are used where required.

Data Retention

OBSERVE: Data is retained only as long as necessary to fulfill the purposes described.
EXPAND: Retention policies reflect NZ regulatory obligations, KYC/AML requirements, and industry best practices.
REFLECT: Data is securely deleted or anonymized upon expiry of retention periods or user request, unless retention is legally mandated.

Account Data: Retained for the duration of your account and up to 5 years after account closure to comply with legal and regulatory obligations.
Transaction Records: Maintained for a minimum of 5 years for AML/KYC compliance.
Marketing Data: Retained until you withdraw consent or unsubscribe from communications.
Cookies & Analytics: Retention periods vary by cookie type; see Cookies section below.
Deletion Criteria: Data is deleted upon user request (subject to legal exceptions), account closure, or when processing is no longer necessary.

Your Rights

OBSERVE: Under NZ law and international standards (including GDPR alignment), you have robust data protection rights.
EXPAND: These rights ensure transparency, control, and recourse in relation to your data.
REFLECT: Procedures are provided for exercising your rights, with guaranteed free-of-charge processing and defined timeframes.

Access: You may request a copy of your personal data held by platinum-casino at platinums-casino.com at any time.
Correction: You may request correction of inaccurate or incomplete data.
Deletion ("Right to be Forgotten"): You may request deletion of your data, subject to regulatory retention requirements.
Restriction: You may request restriction of processing in certain circumstances (e.g., while verifying data accuracy).
Objection: You may object to processing based on legitimate interests or direct marketing.
Data Portability: You may request transfer of your data to another provider in a structured, commonly used format.
Consent Withdrawal: You may withdraw consent for marketing or other optional processing at any time.

How to Exercise Rights: Submit requests to support@platinums-casino.com or via the online user dashboard (if available).
Response Timeframe: All requests are processed within 30 days, free of charge, unless manifestly unfounded or excessive.
Legal Reference: All procedures align with the NZ Privacy Act 2020 and, where applicable, international standards such as GDPR.

Regional Compliance Note: While Mexican privacy law procedures are referenced for alignment, this policy is governed primarily by NZ law.

Cookies & Tracking Technologies

OBSERVE: platinums-casino.com uses cookies and similar tracking technologies to enhance user experience and support site functionality.
EXPAND: Cookies serve essential, analytical, and marketing purposes.
REFLECT: Users are provided with clear options to manage or disable cookies in accordance with NZ law.

Session Cookies: Temporary cookies essential for site operation and user authentication, deleted when you close your browser.
Persistent Cookies: Remain on your device for a specified period to remember preferences and improve future visits.
Third-Party Cookies: Set by analytics (e.g., Google Analytics) and advertising partners (with user consent) for site analytics and targeted marketing.
Cookie Management: You can control or disable cookies through your browser settings or through the internal control panel on platinums-casino.com.

Data Security

OBSERVE: Platinum-casino implements robust security measures to protect your personal information.
EXPAND: Security frameworks are based on international standards and best practices.
REFLECT: Regular audits and incident response procedures ensure continuous protection and compliance.

Encryption: TLS 1.2+ encryption for all data in transit; strong encryption protocols for data at rest.
Access Controls: Role-based user access, multi-factor authentication (MFA) for staff and administrative systems.
Security Audits: Regular internal and external audits, including eCOGRA "Safe and Fair" certification and compliance reviews.
Staff Training: Ongoing security awareness and data protection training for all personnel.
Incident Response: Established procedures for breach detection, notification, and remediation in line with NZ regulatory requirements.
Industry Standards: Security systems adhere to ISO 27001 and SOC 2 frameworks, where applicable.

Regional Compliance Note: All security measures are designed to meet or exceed NZ and international data protection standards as of 2025.

Complaints & Contacts

OBSERVE: Platinum-casino provides multiple complaint channels for privacy-related issues.
EXPAND: Users can escalate unresolved matters to supervisory authorities.
REFLECT: All complaints are handled promptly and transparently, with full cooperation with NZ authorities.

Contact DPO: Email complaints to support@platinums-casino.com.
Online Feedback: Use the site's support system or online forms where available.
Postal Address: Direct written complaints to the legal address at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey, GY1 2QE.

Complaint Procedure: Submit your complaint with detailed information. The DPO will acknowledge receipt within 5 business days.
Investigation: Your complaint will be reviewed, and a response provided within 30 days.
Escalation: If you are unsatisfied, you may escalate the matter to the New Zealand Office of the Privacy Commissioner:
Website: https://privacy.org.nz
Email: enquiries@privacy.org.nz
Phone: +64 4 474 7590

Regional Compliance Note: If your issue involves cross-border data transfers, you may also contact the Kahnawake Gaming Commission or relevant international authorities.

Updates

OBSERVE: This privacy policy may be updated to reflect changes in law or business operations.
EXPAND: Users will be notified of material changes with adequate notice.
REFLECT: Users may object to significant changes or close their accounts if they do not agree with new terms.

Notification Methods: Email notifications, website banners, and account dashboard alerts for all significant policy changes.
Advance Notice: At least 30 days' notice provided for material changes before they take effect.
User Rights: Users may object to changes or request account closure prior to policy updates becoming effective.
Version Control: Last updated: 6 November 2025
Changelog: Material changes will be summarized at the end of the policy for reference.