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Terms & Conditions

Regional Compliance Note: NZ gambling law requires strict age verification and prohibits participation by minors. KYC procedures meet both local and international regulatory standards.

Betting & Gameplay Rules

  1. Placing Bets:
    • Bets must be placed via your registered account using available funds. Minimum and maximum bet limits vary by game and are displayed within each game interface.
    • All bets are final once confirmed. Bets cannot be amended or cancelled after placement unless explicitly allowed by game rules or in the event of technical error as determined by the Operator.
  2. Types of Bets:
    • platinums-casino.com offers a range of casino games, including slots, table games, and live dealer games, each governed by specific rules available in the game description.
  3. Conduct in Live Casino & Chats:
    • Players must maintain respectful communication in live chat and game environments. Abusive language, harassment, and any form of discrimination are strictly prohibited and will result in immediate account suspension.
    • Collusion, use of bots or automated systems, or any attempt to defraud the Operator or other Players is strictly forbidden and may lead to permanent exclusion and legal action.
  4. Game Results: All outcomes are determined by Random Number Generator (RNG) or live dealers, as certified by eCOGRA for fairness and compliance.

Regional Compliance Note: All rules and procedures are adapted to comply with New Zealand's Gambling Act 2003 and Kahnawake Gaming Commission standards.

Bonus Terms

  1. Bonus Activation: Bonuses are credited to your account in accordance with active promotional offers. Most bonuses require opt-in or bonus code entry and are subject to specific eligibility and activation requirements.
  2. Wagering Requirements:
    • All bonuses are subject to wagering requirements, typically specified as a multiplier (e.g., 30x) of the bonus amount. The required wagering must be completed within the stated timeframe, up to 30 days unless otherwise specified in the relevant promotion.
    • Only wagers placed on eligible games contribute to the wagering requirement. Certain games, including low-risk bets (e.g., betting on both red and black in roulette), do not count toward the requirement.
  3. Prohibited Actions:
    • Bonus abuse, including the creation of multiple accounts, fraudulent activity, or attempts to exploit system loopholes, is strictly forbidden and will result in forfeiture of bonus funds and potential account closure.
    • Bonuses cannot be combined with other promotions unless expressly permitted by the Operator.
  4. Bonus Expiry & Forfeiture: Unused bonuses and associated winnings will expire if the wagering requirements are not met within the stated period. The Operator reserves the right to withhold or reclaim bonuses in the event of rule violations.

Regional Compliance Note: Bonus terms and promotional mechanics are structured to meet NZ Fair Trading Act requirements and Kahnawake license conditions.

Payments & Withdrawals

  1. Deposit Methods:
    • platinums-casino.com supports deposits via credit/debit cards, e-wallets, and selected cryptocurrencies. Full details and instructions are provided on the cashier page.
    • Minimum and maximum deposit limits apply and may vary by payment method. Deposits are generally processed instantly, but delays may occur due to banking or verification processes.
  2. Withdrawal Process:
    • Withdrawals are only available to verified accounts that have met all KYC requirements. The Operator may request additional documentation in accordance with AML/CFT regulations.
    • Withdrawal requests are subject to minimum and maximum limits. Standard processing time is up to 48 hours, with additional banking delays possible.
    • All withdrawals are reviewed for compliance with bonus and wagering requirements. Any attempt to withdraw before fulfilling such requirements may result in the forfeiture of bonus funds.
  3. Fees & Refunds:
    • platinums-casino.com does not charge fees for standard deposits or withdrawals. Third-party payment providers may impose their own charges.
    • Refunds of bets or bonuses are issued only in cases of proven technical malfunction, unauthorized account access, or as required by law.

Regional Compliance Note: All payment protocols are designed to comply with NZ AML/CFT legislation and Kahnawake licensing requirements. eCOGRA certification ensures operational audit transparency.

Limitation of Liability

  1. Operator's Obligations:
    • platinums-casino.com is committed to providing accurate, fair, and uninterrupted gaming services. All game results are generated or monitored by independently certified systems.
  2. Exclusions of Liability:
    • The Operator is not liable for losses resulting from technical failures, system outages, interrupted network connections, or force majeure events beyond its control.
    • The Operator accepts no responsibility for unauthorized account access arising from User negligence regarding account credentials.
  3. Maximum Compensation: In no event shall the Operator's liability exceed the amount of the disputed bet or wager placed by the Player.

Protective Clause: These limitations do not affect any statutory consumer rights under New Zealand law.

Intellectual Property Rights

  • Content Ownership: All content, trademarks, logos, and software on platinums-casino.com are protected by copyright and intellectual property laws. The Operator, its licensors, or affiliates retain all proprietary rights.
  • Prohibition of Unauthorized Use: Copying, reproducing, modifying, distributing, or exploiting any part of the site's content or software without the Operator's express written consent is strictly prohibited.
  • Third-Party Content: Where applicable, third-party game providers retain rights over their respective products, and Users must comply with their terms.

Privacy & Data Protection

  • Data Processing: All personal data is processed in accordance with the platinums-casino.com Privacy Policy, which is aligned with New Zealand's Privacy Act 2020 and Kahnawake regulatory standards.
  • Rights & Obligations: By using the site, you consent to the processing, storage, and use of your data for the purposes of account management, security, and legal compliance.

For full details, please refer to the Privacy Policy available on platinums-casino.com.

Changes to Terms

  1. Amendment Procedure: The Operator reserves the right to update or modify these Terms at any time to reflect changes in regulatory requirements or operational practices. All changes will be communicated via email notification and/or prominent onsite banner at least 7 days prior to taking effect, unless a shorter period is required by law.
  2. User Rights: If you do not agree with the updated Terms, you may discontinue use of the site and request account closure. Continued use after the effective date constitutes acceptance of the changes.

Termination & Suspension

  1. Grounds for Termination:
    • The Operator may suspend or close your account for breach of these Terms, suspected fraud, criminal activity, self-exclusion requests, or as required by law or regulatory authorities.
  2. Procedure:
    • You will be notified of account suspension or closure via your registered email address, including the reason and any available appeal process.
    • Any remaining eligible funds will be refunded to your verified payment method, subject to satisfaction of all verification and regulatory requirements.
  3. Self-Exclusion: Players may request self-exclusion or account closure at any time by contacting customer support.

Regional Compliance Note: Termination procedures comply with NZ responsible gambling requirements and Kahnawake license obligations.

Governing Law & Jurisdiction

  • Applicable Law: These Terms are governed by the laws of New Zealand, except where superseded by Kahnawake Gaming Commission regulations applicable to the Operator's license.
  • Jurisdiction: Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand unless an alternative dispute resolution mechanism is mandated by the Kahnawake Gaming Commission.
  • Dispute Resolution: Players are encouraged to contact customer support for resolution of any complaints. Unresolved disputes may be escalated to the Kahnawake Gaming Commission or, where applicable, an independent arbitration body as specified by regulatory requirements.

Regional Compliance Note: This section aligns with New Zealand and Kahnawake dispute resolution standards as of 2025.

Contact Information

  • Customer Support Email: support@platinums-casino.com
  • Website: https://platinums-casino.com
  • Legal Address: Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey, GY1 2QE
  • Mailing Address: Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey, GY1 2QE
  • Phone: Not specified (please use email for all inquiries)
  • Legal Department Contact: All formal legal correspondence should be directed to the above legal address, attention: Legal Department, platinum-casino (platinums-casino.com), c/o Fortune Lounge Group.

Regional Compliance Note: Contact procedures ensure compliance with NZ and Kahnawake regulatory standards. For all support and legal matters, please use the specified contact details.